Support Services
IT Support and Managed Services

Reducing the management overhead and helpdesk requirements in an organisation can result in a noticeable renewed focus on the core business. This change is discernible and can be perceived by customers and stakeholders. Spiralling IT estates and large user bases are the new norms but IT management doesn't need to fluster IT managers and CTOs. Bates Connect recognises just how crucial it is to ensure that all our engineers utilise a troubleshooting methodology that matches the problem faced and effective resolution.